Privacy, with a clear purpose.

This notice explains how Trevilowell handles information provided through trevilowell.com. Updated 28 October 2026.

Information you provide

We collect the contact and delivery details you enter when submitting an order request, the products and quantities selected, and any optional notes. Contact forms collect your name, email, subject and message. We do not collect payment card details through this website.

How we use it

Information is used to review your request, confirm availability and delivery, arrange an invoice, handle support and keep order records. Contacting us or placing an order does not subscribe you to unrelated marketing.

Cookies and technical information

A necessary session cookie keeps your bag, form security token and order details connected during your visit. The server records limited request data for security and rate limits, and the hosting provider may keep access and error logs. This site does not include advertising or analytics trackers.

Access and service providers

Order and message records are available to authorised store administrators. Details may be shared with hosting, invoicing and delivery providers as needed to fulfil your request. Only relevant details should be shared for these purposes.

Retention and your choices

We retain records as needed to manage orders, support customers and meet applicable accounting or legal requirements. Contact the support address below to request access, correction or deletion where applicable, or to raise a privacy concern.

Protecting your information

Administrative access is password protected and application records are stored outside the public website directory. Keep your order confirmation link private, as it gives access to the order summary.