The details behind your order.

These terms explain shopping and submitting order requests through trevilowell.com. Updated 28 October 2026.

Using this website

Use the website lawfully and provide accurate information that you are entitled to share. Product photographs show the relevant model, but colours and appearance can vary by display. Manufacturer brands identify the listed products.

Order requests and acceptance

Submitting the checkout form sends an order request, not a payment or an automatic acceptance of a sale. We review availability, your delivery details and any additional charges, then contact you to confirm the full order and invoice. You can review the final terms before choosing to pay.

Prices and invoicing

Website prices are displayed in Australian dollars. The bag and checkout show the product subtotal. Delivery charges are confirmed separately, and the final invoice sets out the complete payable amount and applicable tax details. A price or availability error will be discussed before acceptance.

Payment

This website does not collect card details. Payment is arranged by invoice after confirmation. Follow the verified invoice instructions and contact our team if payment details appear unexpected. A request confirmation page does not indicate that payment has been received.

Delivery and access

Delivery timing, service level and access requirements are confirmed with your order. Read the delivery information and provide details of stairs, limited access or other restrictions. Extra services are included only when expressly agreed.

Product use and support

Follow manufacturer instructions and intended-use limits. Information on the site is general product guidance, not individual medical or exercise advice. Warranty and returns are handled in accordance with the relevant terms and applicable consumer law.

Your statutory rights

Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under Australian Consumer Law. Where a statement on the website conflicts with those rights, the applicable law prevails.

Contact and changes

Contact the store through the details below with order or policy questions. Updated terms apply to future requests; any changes affecting an existing request will be communicated before an agreement is made.