A fair way to put things right.

Please contact us before returning equipment so we can understand the issue and arrange the appropriate next step.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure.

Tell us what has happened

Contact support with your order reference, product model and a description of the issue. Photographs may help with an initial assessment. Keep the packaging where practical until the matter has been reviewed.

Change of mind

We do not offer a general change-of-mind return policy. Check dimensions, suitability and delivery access before accepting your invoice. This does not affect remedies available under Australian Consumer Law.

Returning an item

Please obtain return instructions before sending anything. The return destination and freight arrangements depend on the product and reason for return. Any proposed charges outside your statutory rights will be explained before arrangements are made.

Cancellation and refunds

You can ask to cancel an unpaid order request by contacting the team. For accepted or dispatched orders, cancellation depends on the order stage and your applicable rights. Approved refunds are arranged through the original payment channel where possible, with timing confirmed during processing.